Term and Conditions

Order placement

1. The seller sells its products with the terms set forth in these standard terms of sale. The orders will be processed within 2 business days after buyer receives notice of order acknowledgement by registered email. The seller reserves the right to refuse any order.
2. All the information on the order sheet are required to process an order. TGEG Inc. is not held responsible for dealer’s errors, omissions and order duplication etc.
3. Any change to original purchase including order cancelled must be received in writing no later than 48 hours after receipt of the original order. The cost of rescheduling will be bored by the buyer for any change to the original order after 48 hours. No cancellation allowed on Quick Ship orders.

TGEG WARRANTY

TGEG Inc. warrants its products from date of invoice and to the original owner to be free from defects for terms specified below. If you receive a product from TGEG with any issue in this warranty period we promise to swiftly investigate and solve the problem. Proof of delivery will be required for all claims and product abuse is not covered.

TGEG Series 1, 2, 3, 6, 7, 10, and 14 product have carry a limited 10 years warranty which covers pneumatic cylinders, thermoplastics, urethanes, and mechanisms. Arm Pads, Upholstery and Foam will be warranted for 3 years

TGEG Series Series 8, 9, and 12 products carry a limited 3 years warranty which covers pneumatic cylinders, thermoplastics, urethanes, and mechanism. Arm Pads, Upholstery and Foam will be warranted for 1 year.

Applicable Provisions to All Products and Services

TGEG warranty applies to all chair models and extends to original purchasers who acquire new product directly from a TGEG authorized dealer only.

During the warranty period, TGEG, at its sole discretion, will repair or replace (at its option) any product, part or component covered by this warranty that fails under normal use due to defective materials or workmanship. TGEG will repair or replace the defective product, part or component with comparable product, part or component.

To be eligible for this warranty coverage, all products, parts or components must be installed, used and maintained in accordance with TGEG’s published instructions and must not have been subject to misuse or abuse.  Warranty is limited to a 40 hour work week.

TGEG does not warrant the following:

• Abuse or issues caused by unusual wear and tear.
• Natural variations, scars, marks or wrinkles occurring in leather.
• Color fastness of textiles
• Color matching of textiles exactly to samples or swatches or past purchases
• COM or COL fabrics
• Products exposed to extreme environmental conditions or improper storage conditions
• Chairs used by individuals who weigh in excess of 325lbs.
• Damage occurred during transit of products.
• Claims  on chair usage exceeding a 40 hour work week.

Warranty Resolution

We understand that dealing with warranties is often frustrating. So we developed a dedicated Warranty Response Team to eliminate headaches. They’re specially trained to expedite warranty-related issues, so you can get back to business quickly and painlessly. Contact our Warranty Response Team at admin@tgeginc.com.